Hi, Mark together with my wife Mona we started Småkassen in May 2017
It is sad to hear someone wasn't happy with what they got from us, I hope they let us know as we always try our best to make it work by exchanging items.
We always try to do our best to match the wishes of our customers, and as such have really evolved the questions we ask to get a better match. We also learn more about your wishes with every kassen we deliver. But we know we won't be perfect every time, after every delivery we ask your opinion and offer to exchange anything you didn't like, or didn't fit. And finally we have a very open return policy of 90 days (if not used of course). And to this date we have sold 1029 kassen and have had 14 returns (2 of which did not cancel their subscription). And this is something we are very happy with as it does mean we manage to make people happy most of the time
As for the prices K+N=ML is correct; the brands we selected are of higher quality and those that we have personal experience with while dressing our own 5 kids. But this does mean that in order to give at least 1 set of clothing the minimum price is where it is at, currently 1.299. The brands also don't want us to give too much discount as it undermines their brand. But because of how our model works you always get a bit of extra value, you can read more about that here:
https://smakassen.no/pris We don't join the seasonal sales cycles but we do offer previous seasons clothing for a discount if we have any left (so you get more clothing, not a lower price). Just to be clear, we don't work like some of the US versions going for out of season clothing for bargain prices, with us you get the latest that is released unless you tell us you are ok with older clothing for a lower price.
I hope this helps, but if you have any questions then don't hesitate to contact us directly via messenger, email of phone. I am Dutch but I speak and read Norwegian, my wife is Bergensk
Btw if this is too salesy then I am sorry and please let me know or delete the post.